Unlock Your Campus Life: FAQs About ZotKey

Your photo will be approved or denied 24-48 hours after submitting (not including weekends and holidays). You will receive an automated email whether it has been approved or denied. In order to make sure your photo is not denied please watch the submission video and review guidelines.  

Supporting documents must include a recent photo of yourself and your full legal name.
Any of the following pieces of government-issued identification are acceptable: 

• Passport photo page / Passport Card 
• Driver’s License 
• State issued identification card 
• Permanent Resident Card 
• Trusted Traveler Card 
• US Armed Services identification cards 

You can access your digital ID on any smartphone with the app Atrium Campus Connect.  

• ‍ Apple iOS Store
• Google Play Store 

 If you do not have a smartphone with a data plan please contact CardServices@uci.edu.

We only print First/Preferred Names and Last Names provided by the Registrar. If you’d like to edit your name, please visit the Registrar to update your preferred name. 

If you are a student who received a physical ID before June 2023, you already have a digital ID activated! If you are a staff/faculy member you may only have a physical ID at this time. 

If you are a student receiving an ID after June 1st, 2023 you may only have a digital ID. If you do not have a smartphone you will need to contact CardServices@uci.edu.

If you have any questions regarding your ID please contact CardServices@uci.edu.

You can view your digital ID 10 minutes after your photo is approved!

You can load Zot Bucks, Flex Dine, or Meal Plan funds all on your Atrium Profile. For individual how-to’s please click the link(s) below: 

• Meal Plan – Gives you access to both of our all-you-care-to-eat dining halls, Brandywine and The Anteatery. 
• FlexDine – Use at any of our cafes, restaurants and convenience stores across campus.( *Excluding Café Espresso and the University Club*) Also use with your Grubhub app when purchasing from the above places! 
• Zot Bucks – Used for purchases at the Hill, dining locations, and convenience stores 

There are different funds that can be loaded to your UCI ID: 

• Zot Bucks – Zot Bucks expire once you leave UCI. They are non-refundable until then as well. 
• Meal Plan: All Anteater plans (excluding the 7-Day All Access and Housing Meal Plan) carry over between quarters, but do expire. Please check Dining Meal Plan FAQs for more information. 

Replacement IDs for staff/faculty and students enrolled before 2023 can purchase a replacement for $25. Students can switch to a digital ID instead of purchasing a replacement.

You must first have an approved photo. Please view instructions on the ZotKey homepage. Photos are not taken in person. 

STAFF / FACULTY – After your photo is approved, please email CardServices@uci.edu to have your ID printed.

STUDENTS – After your photo is approved, you can access your Digital ID with the Atrium Campus Connect app or at myphotoid.uci.edu.

ATRIUM CAMPUS CONNECT APP 

• Apple iOS Store 
• Google Play Store 

If you do not have a smartphone with a data plan, please contact CardServices@uci.edu.

Your digital ID functions just like a physical UCI ID. Use it for: 

• The library 
• Access to UCI events 
• ID verification in exams 
• Or purchase a meal plan or Zot Bucks and use it for purchases at: 
• The dining halls and UCI retail locations 
• The Hill 
• WEPA printing kiosks 
• Grubhub and Starship 

Review photo submissions guidelines at the Before Uploading your Photo Section. Submissions that do not follow guidelines will be rejected. 

Once you review guidelines you can submit directly.  

1. Login with your UCI Net ID 
2. Choose Upload Your Photo 

Have the iOS app? You can now upload your government ID and photo from your Apple phone! 

1. Login to app 
2. Go to Settings (bottom right) 
3. Select More 
4. Select Photo Upload

Currently Faculty/Staff can only have a physical ID. If you previously had a digital ID, please email CardServices@uci.edu to have a physical ID printed for you. We will be re-releasing the digital ID for you in the future, but do not have a date at this time.

Below are solutions that will fix most errors that people encounter. 

1. Sign in by clicking Account Login on the top left corner. You will need to login and verify with DUO. 
2. Check the size and file type of your image. All images must be JPG or JPEG. Government IDs can be no larger than 5MB. Your UCI photo must be at least 300 x 400 pizels and no larger than 1500 x 2000 pixels. 

Starting June 2023 Students will only receive a digital ID. 

If you previously received a physical ID before June 2023, you will have access to both your physical and digital ID. If you lose your physical ID, you can use your digital ID or pay for a replacement physical ID by contacting CardServices@uci.edu. 

Staff / Faculty: You may only have a physical ID. 

If you do not have a smartphone you will need to contact CardServices@uci.edu.

Your UCI ID can be used in a variety of ways: 

1. UCI Dining – Connect it to your Meal Plan or Zot Bucks and just scan to eat! Available to use at on campus Dining Halls, Starbucks, Cafes, Convenience Stores, Food Courts etc. 
2. The Hill Bookstore – Purchase textbooks and school merchandise. 
3. Test Taking – You will need your ID in order to take tests in the classroom. 
4. Discounts – Use anywhere student discounts are given! Check a short list of UCI participants. 
5. Identity Verification – Use to verify your identity on and off campus

Digital ID’s are instant after photo approval! 

Staff/Faculty IDs are available within one week of photo approval. 

This means that you do not have an approved photo and your ID is not valid. To submit a photo for approval, please see the ZotKey homepage.

Your photo will be approved or denied 48 hours after submitting (not including weekends and holidays). You will receive an automated email whether it has been approved or denied. In order to make sure your photo is not denied please watch the submission video and review guidelines. 

There is a replacement fee of $25 for a physical ID. If you were previously denied a replacement ID, you may now purchase one by contacting cardservices@uci.edu.

You can load Zot Bucks, Flex Dine, or Meal Plan funds all on your Atrium Connect Profile. For individual how-to’s please click the link(s) below: 

• Meal Plan – Gives you access to both of our all-you-care-to-eat dining halls, Brandywine and The Anteatery. 
• FlexDine – Use at any of our cafes, restaurants and convenience stores across campus.( *Excluding Café Espresso and the University Club*) Also use with your Grubhub app when purchasing from the above places! 
• Zot Bucks – Used for purchases at the Hill, dining locations, and convenience stores. 

You currently cannot download the digital ID to the wallet. You can download event passes to the wallet. Please know that these are different and you must still have an approved ID photo in order to use them. 

There are different funds that can be loaded to your UCI ID: 

• Zot Bucks – Zot Bucks do not expire and are non refundable until you graduate or leave UCI. 
• Meal Plan: All Anteater plans (excluding the 7-Day All Access and Housing Meal Plan) carry over between quarters, but do expire. Please check Dining Meal Plan FAQs for more information. 

Some countries block this app. If you cannot access the Atrium app, and are a student, you can view your ID online here. You must first login to your account on the left.

‍ If you prefer the app you can try these solutions. If you are still unsuccessful, please contact cardservices@uci.edu.

For Android users: See this helpful article. If you need to download a VPN, you may use UCI’s approved VPN.

‍ For Apple/iOS users:

1. Create a 2nd Apple ID to download the app. Choose “None” for the payment method, or give a U.S. addressed base credit card. Visa gift cards work as well.
2. Change your phone’s region and download the app. Please know that you cannot have any Apple subscriptions or gift card balances.

CHANGE REGION FOR APP

• Open the Settings app.
• Tap your name, then tap Media & Purchases.
• Tap View Account. You might be asked to sign in.
• Tap Country/Region.
• Tap Change Country or Region.
• Tap your new country or region, then review the Terms & Conditions.
• Tap Agree in the upper-right corner, then tap Agree again to confirm. If you are still having issues, please contact cardservices@uci.edu.

No. For security purposes, mass collecting student IDs is not allowed. Do not have students pass down IDs to the front row to check them. There are new devices that allow people to easily copy ID cards. This is one of the reasons we went digital. 

Digital IDs must be accepted as they are a valid UCI ID and the only ID students will receive. If you do not want students to have their phones / digital IDs out when test taking, please verify them before  before the exam starts or when they hand in their test. Web Roster may also be used. Please make sure all your students have a photo on Web Roster. 

If you are receiving Login Error when trying to upload a photo, please check to make sure you have completed all required steps. You must wait 24 hours after the affiliate form is approved before being able to login.

If it has been more than 24 hours, make sure you are choosing Account Login at the top of the page.

‍If you continue to experience difficulties 24 hours after receiving affiliate approval, please contact cardservices@uci.edu.

An Affiliate’s UCI Net ID is the same as their TPID.

‍You will be asked for this when logging into UCI platforms.

1. If I’m a Former UCI Student/Faculty/Employee, Do I Need a TPID?

If you are a former UCI Student/Faculty/Employee, you must create a new TPID with your non-UCI email address.

‍Please have your sponsor indicate that you previously had a UCI Net ID when filling out the Affiliate Form in Campus Groups.

If you are an affiliate and current student, you do not need to create a new TPID.

‍Please have your sponsor indicate you’re UCI Net ID when filling out the Affiliate Form in Campus Groups.

Review photo submissions guidelines at the Before Uploading your Photo Section. Submissions that do not follow guidelines will be rejected.

‍Affiliates must login with their own credentials, not their sponsor’s.

‍Once you review guidelines you can submit directly here.

1. Login with your UCI Net ID (TPID).
2. Choose Upload Your Photo.

To access your Affiliate ID, please log in using your UCI Net ID (or TPID).

‍Affiliates may only have digital IDs, not physical, at this time.